1. Bookings

  • All prices are subject to change at the discretion of Hurak.
  • All bookings are subject to the availability of spaces and relevant resources.
  • All customers must provide Hurak with correct and accurate information with respect to their personal details and contact information. Misspelt names and wrong address information can result in delays in your certification process.
  • Upon booking a course, confirmation emails are sent out automatically. The customer will receive an order receipt, while the delegate will receive a booking confirmation email (containing course details & instructions). It is essential that you read this email and complete any requirements. If you have not received this email within 2 hours and have checked your spam/junk email for any reason, please give us a call during our office hours (Mon-Fri 09:00-17:30) on 0333 344 1293 so that we can resend these emails to you.

2. Cancellations & Refunds

  • If you wish to cancel your course you will need to notify us within 24 hours of making your booking to be eligible for a refund. Courses cancelled after 24 hours are non-refundable.
  • In the event of non-attendance, you will not be eligible for a refund and will need to make a new booking.
  • If you have to cancel your course due to a medical reason, we would require evidence i.e Doctor's letter. An administration fee of £60 would be charged from your order amount when you require a refund due to a medical reason.

3. Rescheduling

  • If you are unable to attend your course, you must notify us via telephone or email before the course start date. You can reschedule to another date within 6 months of the initial course start date, subject to availability. You will be charged a rescheduling fee for this.
  • You will need to make a new booking if you do not attend the course within 6 months of the initial course start date.
  • If you have purchased the Flexi or Premium plan, you must reschedule your course in the allowed time specified in the plan. If you contact us to reschedule after these times you will be charged a rescheduling fee.
  • If you have purchased the Flexi or Premium plan you are eligible for one free rescheduling.
  • If you do not reschedule your course before it starts or fail to attend the course you have booked, regardless of the plan you have purchased, you will be required to make and pay for a new booking if you wish to take the course in the future.

4. Supply of Training

  • Course durations/times displayed on any of our websites, emails, and/or other literature are for general guidance purposes only. Due to numerous factors such as individual class sizes, existing knowledge/experience of candidates, and unforeseen circumstances; courses may run for durations/times longer or shorter than advertised. Course coordinators have overall authority/discretion on the exact start and finish times of individual courses.

5. Admission

  • 100% attendance is a must; any late arrivals are not acceptable and no refund will be issued.
  • Candidates must be eligible to attend the training course you book with us. Please check that candidates meet all criteria before reserving a space on any of our courses. Ineligible candidates will be refused on the day and no refund will be issued.
  • Reservations made online can be transferred to any individual who is eligible to attend. Please ensure that the delegated information is correct and accurate. Wrong information can result in delays in the certification process. 

6. Abuse
  • We do not tolerate any sort of unacceptable behaviour or abusive language towards staff or with other delegates. Such behaviour will lead to exclusion/cancellation from the course for which you will not receive a refund.

7. Certification
  • Paper certificates are sent via Royal Mail to the address provided on the Candidate Information Sheet. Hurak accepts no liability for misplaced certificates. The replacement certificate fee is dependent on the course type and can range from £10 to £20. For more information regarding replacement certificates, please contact our customer support team.
  • Customers can choose from the following three options for Certification delivery:
  • Free collection from our head office.
  • Free Standard Delivery (Free standard delivery relates to Royal Mail 2nd Class unrecorded delivery. Hurak will not be liable to pay for any damages, including replacement ID Card charges, for any claims of lost/misplaced ID Card for this service.)
  • Recorded Delivery (Recorded Signed For delivery is charged at £5.50 per ID Card. We do not process any claims of lost/misplaced ID Cards after 30 calendar days from the date of dispatch of the ID Card to clients for this service. To arrange payment please give us a call on  0333 344 1293)
  • Upon receiving certification from the relevant body/department, Hurak will notify its customers (learners) via email. We will use the same email address that the customer provided at the time of booking their course on our website, over the phone, or in person. In case of courses that include Photo ID cards, if we do not receive a suitable response to our E-Certification & Photo ID card Ready email within 6 months, we will post the card to the address provided on the course application form by the learner. Please note that due to variables outside of our control, the E-Certificate email that we send may end up in your spam/junk mail, therefore, we advise our customers that if the estimated certification turnaround time has passed and you still have not heard from us, please check your spam/junk mail before contacting us.

8. Training Providers


If you are a training provider and wish to advertise your courses on our website the following applies to you:

  • To advertise your courses on Hurak for free, all you need to do is to click 'Advertise on Hurak' on our site (in the header section) and fill out the form to get instant access to your Organisation Panel.
  • Create the courses you wish to display on the marketplace.
  • Your courses will be reviewed by our support team before they get displayed. It can take up to 24 hours before your courses show up in the marketplace.
  • The commission is taken on just paid bookings. This allows our course-listing space risk-free.

9. Corporate/In-house Training

  • You can book corporate/in-house training by scrolling down the main page of our website. Under the heading of 'Need to Get your Staff Trained?' you will come across a form that will need to be filled up. Our sales team will be in contact with you within 24 hours.

You may choose to restrict the collection or use of your personal information in the following ways:


Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you email us at [email protected]

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Hurak is committed to ensuring that your privacy is protected.

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used according to this privacy statement.
This privacy policy sets out how Hurak uses and protects any information that you give us when you use this website. Hurak may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 15th October 2021.


What we collect

We may collect the following information:

  • First name and surname.
  • Contact information including email address.
  • Demographic information such as postcode, preferences and interests.
  • Other information relevant to customer surveys and/or offers.
  • Information on the services that you require.


What will we do with the information we gather?

We require this information to understand your needs and provide you with a better service, in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • We may also use your information to contact you for market research purposes from time to time. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


How we use cookies

A cookie is a small file which asks for permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

We also use cookies to give our users a rich website language translation of our website whereby you uniquely select your language for our website. If you do delete these cookies then you may be disadvantaged in using our multi-language versions of our website and our website will be in our default language; English.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. If you do not see our logo then it is not a website under our company. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.


- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]


We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.


You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you email us at [email protected]

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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